Kate Smith – Lava Surf

Instagram Accounts That Spark Joy

Posted on June 30, 2020June 30, 2020 by Kate Smith

Did you know that 42% of Instagram users check their accounts multiple times per day? Are you one of them? Hopefully scrolling through Instagram is a nice reprieve from your daily tasks. But for many people, it’s easy to get caught up in following accounts that leave you feeling inadequate and overwhelmed rather than relaxed. Seemingly perfect influencers and the onslaught of negative news bursting through your phone every day can feel like too much to handle sometimes.

Making a few tweaks to the kinds of accounts you follow can make all the difference between your feed sparking joy or frustration. That’s why we’ve compiled 6 accounts and hashtags you can follow to spice up your feed and hopefully lift your mood.

Photoshop: For a bit of fantasy.

You’ve heard of photoshop but maybe you’ve never actually used it before. Well, regardless of your graphic design skills their account is one worth following. The @photoshop account features some of the best (and often whimsical) photoshop projects artists have been working on each month.

They also include tutorials from time to time in the copy for those of you who are looking to expand your social media skill set.

Holly Fox: For a pop of color.

Did you know that different colors affect your mood? So why not brighten your mood each day with carefully crafted, colorful photos of cookies? The @hol_fox account is guaranteed to supply a series of colorful cookie creations to your feed.

After just a quick peek at a few of her posts you will see that she maintains a consistent and well branded feed so you know what you’re getting into when you hit that follow button. Whether it’s a Pacman themed post or football shaped cookies on Superbowl Sunday, this delicious art will be sure to spice up the color palette of your Instagram feed.

Charity Water: For a dose of hope.

The world has seen some dark days but you’ll still see a lot of positive changes happening if you keep your eyes open to them. The @charitywater account documents their effort to make clean water available to people in developing countries.

Each image is brimming with hope and paired with a caption that will inspire you, educate you, or both. Some captions share specific stories of areas of the world that are now benefiting from clean water as a result of their efforts. It’s also an uplifting reminder to be grateful for things we normally take for granted, like getting clean water from a tap.

Resilient Blog: For consistent motivation.

We could all use an extra dose of motivation and the @resilientblog can help with that! This account is the solution to your need for more positivity in your feed. When the Resilient Blog posts pop up in your feed you’ll want to slow your scrolling a bit to read the new uplifting message. A fresh well-designed message gets posted every other day.

Positive affirmations can be a helpful tool for boosting your mood and improving your mindset. Filling your social media feed with encouraging phrases helps you start a new habit of reading an affirmation every day by attaching it to your old habit of checking Instagram.

Weekly Fluff: For furry faces.

We all know the internet was invented so we could share cat videos with one another but it has since then expanded to make room for all of our favorite furry friends. Follow the hashtag #weeklyfluff if you are interested in seeing the day’s top photos of cats, dogs, rabbits, and the occasional exotic pet.

It’s been proven that interacting with dogs can increase your brain’s level of dopamine, oxytocin, and beta-endorphins. If interacting with a dog boosts your mood then looking at a photo of a pup once and a while is probably pretty good for you too! Enhancing your mood often enhances your efficiency so why not give it a try?

Opt Outdoors: For an adventure.

Maybe you’re craving adventure but unable to travel right now. Or maybe you are far away from your home by the ocean or mountains. Thanks to the internet and social media, there are still ways you can take in the beauty of the great outdoors.

Following #optoutdoors is a simple way to fill your feed with adventure-themed photos from all over the world. You might even find yourself saving a few posts to use for travel inspiration! It could also be the motivation you need to find a nearby trailhead and go for a relaxing nature walk. If you work from home, daily walks are a great way to “get out of the office” for a quick break.

Social media is a powerful tool for connecting with others and learning new things. With the challenging year we’ve had, it can be a good place to come together with other people who are facing the same challenges as you.

If you find yourself feeling worse about yourself and the world during your daily scroll, then it might be time to make some changes. Don’t be afraid to block accounts, hit that unfollow button, and start fresh in creating an online space that you enjoy being in.

Utilizing Social Media In 2020

Posted on June 22, 2020June 23, 2020 by Kate Smith

The year 2020 has proven itself to be a roller coaster ride for both individuals and businesses. All across the country, people are continuing to hunker down and prepare for an uncertain future. Finances are being funneled towards basic necessities. Many families are seeking out new ways to stay emotionally close to loved ones while staying physically distanced.

Even as businesses begin opening their doors again, traveling and social functions aren’t viewed with the same level of enchantment or allure as they have held in the past. Consumer spending has dropped in record numbers over the course of the year while time spent consuming social media has increased by 21% worldwide.

While the future remains uncertain, you can be sure that social media will have a key place when it comes to maintaining relationships with your consumers. But if the world is changing then so should your strategy. Here are a few things for you to keep in mind as you’re managing your social media during these turbulent times.

Take Time to Innovate and Adapt

Unexpected shifts in culture and economy mean that brands that don’t learn to adapt may be forced to close their doors. Some popular examples of this are Blockbuster and Tower Records. Both companies struggled to adapt to the digital boom that came with advances in internet use. Their sales waned until these once beloved brands were ultimately driven to extinction.

So what has shifted in today’s world? For starters, customer experience has taken on a whole new meaning as many organizations cannot interact with their audience in the same ways. This is why utilizing social media is key right now. Whatever the future holds, we know that providing customers with the opportunity to interact with your brand from the safety of their own home is ideal for the time being.

Ask yourself the following questions when considering whether or not your organization needs to do some pivoting:

What primary needs can you meet for your audience?
Can you pivot in a way that allows you to help people meet their needs?
What can your organization offer people right now that nobody else is offering?
What does your brand need to do to survive all the cultural shifts the year has brought us?

During the early stages of the Covid-19 pandemic, the outdoor gear brand known as Cotopaxi realized they would have to adapt quickly in order to make it through the remainder of the year. Sales began to dwindle as individuals ceased spending money on anything that wasn’t essential, including outdoor recreational gear.

To survive the rapidly changing climate of retail, Cotopaxi partnered with Uncharted Supply, a brand that specializes in the sale of emergency kits and supplies. Cotopaxi was able to provide Uncharted Supply with the staff and space they needed to meet the increasing demand for emergency preparedness supplies.

Cotopaxi took advantage of an opportunity to help a fellow business and provide the community with an on-brand product they were seeking. Meanwhile, they were providing work opportunities for their employees in a time when employment was growing scarce.

Revisit Your Social Media Calendar

Hopefully, you have already taken some time to look through your social media calendar and make appropriate edits. But it’s clear now that minor changes to your strategy will not be enough with the final quarter of the year approaching swiftly.

There is a good chance you will need to adjust the goals you have set for your organization in order for them to still be attainable. One way to get started with the readjustment process is to ask yourself a series of questions that will point you towards appropriate goals. Some of the questions may include:

What would you like to achieve during the final quarter of the year?
How do you see your brand engaging with the public in 2021?
Does your once relevant and carefully planned out content seem tone-deaf?
Should you shelf a few of your content pieces for the rest of the month or possibly the rest of the year?
How can you demonstrate empathy and awareness?

Make an effort to create content that is more about people than your logo and focuses on helping others. You’ve probably heard the phrase “we’re all in this together” around a thousand times over the last few months and that’s because it’s true.

You most likely won’t need to change all of your creative and headlines to be about current events. But you will want to take some time to review and revise your content before publishing it to ensure that it’s sensitive to the world today and what people are going through.

Because many consumers are understandably directing their funds towards ensuring their basic needs are met, now may be a good time to focus on brand awareness campaigns despite the temptation to push out a lot of sale-heavy content.

Don’t forget to dig deep and post with purpose. Make sure your bios on your social channels are appropriately updated and your imagery matches any adjustments you have made to your copy.

Find Positive Ways to Connect

The world has experienced a collective traumatic experience that has affected the livelihood, mental health, and overall wellness of many people. By mid-April, 64% of individuals surveyed reported that they were feeling anxious, depressed, or both. During times like these, individuals are not interested in being pandered to and even less interested in dealing with “salesy” posts on social media. This is an important time for strengthening relationships with your online community.

After making drastic changes to the way they live and work, many individuals are facing a chasm between their daily life and things that once brought them a sense of certainty and levity. There are ways for you to provide this for your audience while remaining in tune with current events.

Adidas provided their followers with uplifting content through their #HomeTeam campaign. The campaign included images and videos of athletes and the Adidas team finding positive ways to adapt to spending more time in their homes.

This was a multitiered way for Adidas to share uplifting, behind-the-scenes content, while reminding their followers that we are in fact, all in this together.

Remember that people want to interact with other people, not bots or even brands. Brands that attempt to join in on trending conversations inauthentically come off as opportunistic. Make sure that your communication with your followers is honest and lines up with your brand values

For this reason, it may also benefit your brand to seek out influencers that mirror your values and can help you connect with new audiences. With more people scrolling through social media apps than ever before, this is an important time to widen the scope of your target audience.

However, you choose to adapt your brand to these unprecedented times, remember to stay active, and communicate with your audience. This is not the time to go dark on your social accounts. Be sure to stay connected and stay safe.

Top Tips For an Up-to-Date Social Media Strategy

Posted on January 3, 2020 by Kate Smith

Top Tips For an Up-to-Date Social Media Strategy

For most of us, the new year brings a new set of goals. Along with the rest of this year’s resolutions, we hope you’re planning on setting goals for your social media strategy. Social media is going to experience some big changes in 2020 and your strategy should too!

Here are our top tips for keeping your social strategy on the ball and up to date!

Review Your Goals Regularly. Maybe you think this is a no brainer or maybe you think you don’t need to do this at all. I mean you know what your own goals are, right? While this may be true, it can be easy to get sidetracked without realizing it. Staying on top of your goals is key and the best way to do that is to schedule a time each month or week or even each day to take a quick glance over your goals. When reviewing them, ask yourself the following questions:

Are you on track to fulfill your goals?
Do you need to make any adjustments in order to meet upcoming deadlines?
Is the content being produced for your social pages pushing you towards your most important brand goals?

You may find it helpful to make your own set of questions to ask yourself while reviewing your goals as a way of double-checking your progress.

Subscribe to a Newsletter. I know. The last thing you want to deal with is even more emails in your inbox every morning. But one of the best ways to keep up with social media updates and trends is to subscribe to newsletters themed around keeping you in the know with all things social media. A few popular ones are Social Media Today and Marketing Dive. Browsing a newsletter each morning will give you a quick look into the social media world. It’s an easy way to see what’s trending, what’s working for other brands, and what tactics may have resulted in backlash.

A good newsletter can also help you stay up to date with updates social media channels are making. Updates to LinkedIn, Twitter, and the Facebook family of apps are often published on their websites. These pages often post updates to their apps, suggestions for improving your social pages, and even address concerns users have about privacy or bullying. It may benefit you to make a habit of regularly checking the official blog pages for your most commonly used social media channels.

Make lists of best and worst performing content. This will help you know what you need to stop doing as a content producer and what your audience is craving more of. It’s important to pay careful attention to how people are choosing to respond to your content.

You may find that the results are surprising and that the content you like the most does not perform as well as you had anticipated, or vice versa. You may find that certain posts aren’t receiving any negative comments but people are “hiding” the post so it won’t appear in their feed anymore. This is a metric that could easily be overlooked without a thorough review process.

Without taking the time to properly measure your content, you’re moving forward blind to opportunities for further success. There are a few different ways to successfully analyze your content performance but one of the simplest ways to do this is by using social media management software.

Utilize social media management software. Staying on top of everything may start to feel overwhelming but it’s important to stay organized! Social media management software such as Lava Surf is designed to boost productivity while simultaneously saving you time.

It is also a great tool for measuring content performance! Lava Surf can pull all of your posts into one location to show you what’s performing best by way of impressions, reach, and engaged users just to name a few metrics it measures. It can also show you what kind of reactions you’re receiving on your posts, such as likes, or hides for example.

You can also use Lava Surf to schedule out your posts in advance on multiple different social media platforms. This means you can spend less time posting every day and more time working towards your bigger goals. Check out our Home Page on our website to find out what other ways Lava Surf can benefit your brand!

Staying organized and up to date with trends will help you know what adjustments you need to make to your social media strategy throughout the year in order to see brand growth. Here’s to a successful 2020!

3 Holiday Campaigns You Can Learn From

Posted on December 4, 2019December 5, 2019 by Kate Smith

The holidays are truly a magical time of year! Each holiday season we see countless brands create marketing campaigns in hopes of lifting holiday spirit as well as sales. There seem to be one or two campaigns every year that outshine the rest through their creativity. Here are a few of our favorite holiday campaigns and a few things you can learn from them.

Home Alone (Again)

In 2018, Google hit us all right in the nostalgic sweet spot with it’s Home Alone (Again) Christmas campaign advertising Google Assistant. In the commercial, viewers see the beloved Kevin, 28 years after the premiere of the original holiday favorite film, Home Alone. We quickly see that after all this time Kevin seems to be up to use usual antics, except this time, he has a little help from Google Assistant.

The ad quickly went viral earning over 7 million views in the first 24 hours and over 70 million views in 2018 alone, making it the most-viewed holiday ad of the year.

What you can learn from it:

So what helped this ad perform so well? First off, Google chose to work with a classic Christmas movie that even after almost 30 years, still has a loyal audience of individuals who watch it every Christmas. This means the ad immediately captured the attention of many viewers who were hooked the moment they saw actor Macaulay Culkin portraying Kevin in what appeared to be Kevin’s old home. It is not unusual for people to seek out the nostalgia of Christmases past, so this was an excellent tactic for Google.

The excitement also encouraged many social media users to share the video with family and friends. This is an important metric of a successful campaign. The viral ad increased Christmas cheer and product awareness with each share.

Wishes Delivered

Coming up with marketing campaigns may seem challenging when your company is a delivery service. But UPS knows that they play an important role in delivering joy each holiday season! Starting 5 years ago, UPS launched its annual “#WishesDelivered” campaign. UPS has previously used this campaign to hand-deliver joy to individuals as well as raise donations for various nonprofit organizations.

Each wish is documented with photos or videos and posted on the UPS social media pages. Some of the documented wishes include stocking a warehouse for a community in Puerto Rico affected by Hurricane Maria and allowing an enthusiastic 6-year-old to be an honorary UPS driver for a day.

What you can learn from it:

You can create campaigns that feel genuine and heartwarming to your audience while increasing brand awareness. In recent years, we found that companies that give back to their communities also receive a lot in return. In addition to this, younger generations are turning towards socially responsible companies. UPS was able to create a campaign that highlighted their values of spreading kindness while strengthening their connection with consumers and earning their trust.

Visit, Don’t Stay

A mobile app by the name of HotelTonight that specializes in booking hotel rooms went viral with their campaign “Visit, don’t stay.” This campaign received attention for being both relatable and humorous. HotelTonight reminds us that it’s okay to have limits on family time during the holidays. Their solution? Booking a hotel nearby instead of staying with family.

What you can learn from it:

HotelTonight is offering a solution to a common holiday problem. While there is no place like home for the holidays, it can sometimes be overwhelming. This campaign also pointed out a need that many people did not realize they had. For some, opting for a hotel room rather than the guest room had never crossed their mind. The campaign sparked a train of thought that actually created new customers. Finally, the relatable humor makes the content captivating without distracting from their message: use our services to book a hotel room.

The most important thing to learn from these campaigns is that there is no single best way to create a holiday campaign. It is important however to utilize emotions, in order to connect with your audience during this wonderful time of year. You can do through the use of nostalgia, heartwarming stories, quirky humor or similar tactics that suit your brand!

4 Shopping Holidays to Remember

Posted on September 27, 2019September 27, 2019 by Kate Smith

It’s that time of year again. The holidays will be upon us faster than you can say “Pumpkin Spice.” We all know that with the changing of the leaves comes a plethora of holidays to prepare for; Halloween, Thanksgiving, and of course, National Cookie Day on December 4th.

While focusing on prominent holidays is both important and fun, (we can’t resist a jolly Christmas campaign) there are a few popular shopping days tucked into Thanksgiving weekend that you won’t want to ignore while planning this years holiday social media campaigns.

Black Friday

This is the most well known of the shopping holidays. Black Friday is known for being the busiest shopping day of the year and generating record-breaking sales traffic for many businesses. However, some companies choose to use Black Friday as a day to build connections with customers, rather than selling.REI is possibly the most popular example of an organization closing shop on Black Friday. For over 4 years now they have been closing their locations to promote what they call “#OptOutside.” REI encourages both employees and outdoor enthusiasts to post pictures of their outdoor Black Friday adventures with the hashtag “#OptOutside.” Their website even provides a link that helps direct consumers towards local recreational events they can choose to participate in.

If you choose to close shop on Black Friday to encourage family time, you can still find a creative way to brighten the day of your online followers.

Small Business Saturday

If you’re a small or local business this is a great day to reach out to your followers with special messages and deals! Smaller businesses can’t always afford to slash their prices Black-Friday style like Wal-Mart does. Discounting product by such high percentages is not always a wise decision but you don’t have to dramatically slash prices to draw in consumers!

Often on this day, individuals in the community will go out of their way to support smaller businesses so this is a great day to offer small sales or customer appreciation services! Share a post that describes how your business came into existence. What inspires it? Who owns it? Offer a small incentive such as an online code that customers can use for free shipping.

You may want to consider teaming up with a local influencer or blogger to promote your business to local consumers. It is not uncommon for influencers to do a roundup post highlighting a few of their favorite local businesses. Finally, it could benefit you to center some of your ads and online posts around the benefits of supporting small businesses. Some of these benefits often include personalized service, unique products, or fresh meal options.

Sofa Sunday

After the rush of Thanksgiving, many consumers enjoy spending their Sunday doing a little online window shopping in preparation for Cyber Monday the following day. Past studies have shown us that 45 percent of shoppers spend at least two hours of Sofa Sunday researching Cyber Monday deals. Thirty-six percent of these shoppers plan to do all of that research from their phone.

Since you know your customers will be browsing for deals on their phones, why not reach out to them with early deals that they can act on immediately? A simple solution for this might be to extend your black Friday sale throughout the weekend. Sofa Sunday is an important shopping holiday to set yourself apart from your competition. Consumers on sofa Sunday are less likely to make an immediate purchase because they’re on the hunt for the best deals. Offer up a small gift or coupon with each purchase to help your product stand out from your competition.

If you choose to hold true to Cyber Monday tradition and wait to start your sale on Monday, this could provide you with a great opportunity to build up your email list. Offer priority access to customers who create shopping accounts rather than use guest mode.

Cyber Monday

We all know that online shopping is continuously on the rise but did you know that in 2019 mobile sales are expected to make up 34% of all ecommerce sales in the United States? While older generations of Baby Boomers and Gen X still lean heavily towards making online purchases on the web, 62% of Millenials and Gen Zrs prefer making their ecommerce purchases through apps. Here are a few of our favorite tips for creating a comfortable shopping experience for your customers on Cyber Monday:

Ensure that both your cover photo and bio clearly display your Cyber Monday deal
Announce Cyber Monday promotions in a series of posts leading up to the big day
Insert a link in your bio that directs customers directly to the sale
If possible, pin a post to the top of your feed outlining your deals for the day
Have a clear end date and time for the sale to create a sense of urgency

Whether you choose to run a weekend-long sale, focus on one shopping holiday, or simply connect with your customers, you’ll want to take advantage of this exciting holiday weekend!

Instagram TV and You

Posted on July 25, 2019September 27, 2019 by Kate Smith

The landscape of social media is constantly evolving. With new social channels, platforms, and features popping up left and right, how do you know which ones are worth investing your money and effort into? There are a lot of factors to take into consideration before jumping on the bandwagon for a new social feature but if you’re already utilizing Instagram as part of your social strategy, it might be worth it to utilize Instagram TV as well. Here are just a few ways that IGTV could benefit your business.

Increased Visibility

You have a lot of competition when it comes to capturing the attention of your online audience. Having content on multiple platforms will increase your organizations reach and make it easier for you to be seen by your desired audience. The great thing about IGTV is that if you already have an Instagram account with followers, then you already have a base audience for your IGTV content.

Instagram recently launched a feature that allows you to post a clip of your IGTV video to your Instagram feed. If a viewer likes what they see, they can watch the rest of your video on IGTV. This is important because just like any social platform you’re working with the platform’s algorithm. If your followers are interacting with your video, then it’s more likely to show up in the discover section of other Instagram users. You’ll also want to utilize keywords and relevant hashtags in your description.

Candid Communication

While brands such as Redbull set a high bar for content, IGTV viewers do not share the same expectations IGTV as they do for YouTube. It has proven itself to be a much more casual platform for connecting with your audience. Most of us have become accustomed to Youtubers creating videos in well-lit rooms with strategically organized backgrounds. Creating videos for Instagram TV is as easy as hitting the record button on your phone camera. No extra lighting or studio space necessary.

Some argue that the lower expectations for IGTV give off the feel of a second-hand youtube. However, brands can use the more causal platform to their advantage. Recent scandals involving social media slips ups and data breaches have left people hesitant to trust large corporations and online marketing. This means transparency within an organization is more important than ever. IGTV gives you the opportunity to create casual content that helps your audience feel more connected with your brand.

Because IGTV has a more casual feel to it than Youtube or Facebook, this is a great place for content that you wouldn’t traditionally post on your other social media channels. It’s an avenue for brands to explore themes that they wouldn’t traditionally focus on. Some examples of this could include a behind the scenes video, office events, or contests. These kinds of videos are often too long to fit well into a 15 second Instagram story or 60-second story.

Early Adopters See Higher High ROI

Early adopters of a new platform are often the ones who benefit the most from it. We all witnessed Instagram’s rapid growth from March 2014 to June 2018 in which monthly active users grew from 200 million to one billion. IGTV may not be the primary platform for video viewing at the moment but don’t underestimate it. IGTV was announced in June 2018 so it’s only a year old at this time. IGTV is in a way a hybrid of Instagram and Youtube, which are two incredibly successful platforms, so we can expect it’s population of viewers to skyrocket in the upcoming years.

The fact that IGTV already has over a billion potential viewers on Instagram means that it will grow even more rapidly than its parent platform. The amount of content for people to sift through on the internet is increasing by the day. Using a brand new feature or app can benefit you because there will not be as much similar content competing for the attention of your target audience.

Will IGTV become a major tool in your social strategy? That’s up to you and the needs of your business. But we do know that when utilized correctly, IGTV will increase your brand’s visibility and leave you more connected with your online audience than ever before.

How Generation Z is Changing Social Media Marketing

Posted on July 24, 2019July 24, 2019 by Kate Smith

For years now, millennials have received a lot of attention from the media. Their interest in minimalist lifestyles and habit of investing in experiences rather than objects required many marketers to pivot their tale-as-old-as-time strategies. Millennials have a reputation for lacking interest in material items and leaning more towards bargains and opportunities to get the most for their money. This resulted in a plethora of unique advertising techniques such as micro-influencers and enhanced customer service efforts.

But as millennials are maturing, brands of all kinds are slowly turning their attention towards Generation Z. This generation of youth, born during the mid-1990s and mid-2000s, has shown distinct differences from millennials.

But what is it that makes Gen Z so appealing to brands these days?

Why Gen Z?

Generation Z has shopping habits that vary quite a bit from the previous generation. On average, Gen Z spends money more freely than Gen Y. They are also more likely to pay for a designer brand than millennials are. Here are just a few of the reasons Gen Z has become a valuable target demographic.

This generation of post-millennials is currently contributing around $830 billion to U.S. retail sales each year.
Unlike millennials, they show an increased interest in designer products. Sources have speculated that this may be a result of Gen Z not remembering the 2008 recession with as much clarity as millennials do.
Gen Z is 12% less likely to compare prices than the slightly more price-conscious millennial generation.
There are roughly 60 million members of Gen Z in the US. This is one million more people than are in the millennial generation.

With the Gen Z population ranging in age from teenagers to their mid-twenties, this demographic will continue to consume a larger portion of the retail pie each year.

What Drives Gen Z to Convert?

Gen Z is unique from every previous generation in the fact that they do not remember a world without the internet. They were born into a digital world and for the most part, they are always connected. With smartphones in hand, they convert to brands and purchases online twice as much as other generations.

So what exactly motivates them to make a purchase? A good cause. More than half of Gen Z seeks out brands that have proven they are socially responsible. A whopping 60% of Gen Z feels that it’s important for a brand to value their opinions. This means that Gen Z is much more likely to find themselves drawn to a brand that holds beliefs that resonate with them.

Because these individuals are so active online, social media plays a key role in allowing brands to share their stories and values. Brands that are more personal and responsible will find it easier to connect with this particular demographic.

Finally, while their millennial peers are looking to get the best bang for their buck, Gen Z is looking for higher quality. They are much more likely to switch to a new brand if it provides a higher quality product or more seamless customer experience.

Communicating With Gen Z

A recent study shows us that while Gen Z individuals are fluent with the online world, they still enjoy shopping in physical stores. A physical location gives shoppers the opportunity to interact with a product to ensure its quality as well as the satisfaction of purchasing the product and taking it home immediately. But where these customers choose to shop is still highly influenced by social media.

It is now more important than ever to coordinate your online and in-store efforts. You’ll want to create a campaign that not only encourages customers to visit your store but also provides them with an interactive experience when they arrive. This generation more than others will take advantage of opportunities to interact with products in the store from their phone. For example, QR Codes within the store that direct shoppers to the brand’s app where they can find discounts or set up alerts for sales.

It is also important that you offer simple incentives to follow your brand on social media. Almost 60% of shoppers are already using their phones in stores to look up product information before completing a purchase. Since most young shoppers are looking for an experience as well as a new product, be sure to utilize your online tools to enhance their in-store experience.

In a recent survey, 70% of Gen Z shoppers shared that they prefer that brands contact them through Instagram about new products. This indicates the importance of promoting your product online where most of your shoppers spend their time. To aid both shoppers and brands in their online experience, Instagram is implementing updates such as in-app-checkout and shoppable Instagram stories.

Generation Z is continuing to mature and influence the path of online marketing. If you’re not already connecting with this demographic on social media, it might be time to start.

Twitter Accounts We Love

Posted on May 3, 2019May 7, 2019 by Kate Smith

We all know that the Wendy’s Twitter account has a reputation for amusing its audience with sassy comments and clapbacks. But a lot of companies want to engage and amuse their audience without taking such a bold approach. Brands who use Twitter know that the platform is a great tool for communicating directly with customers and keeping their brand name top of mind.

Here are 3 brands that are currently rocking the Twitter game.

Oreo: The Trend Setter

Oreo is milk’s favorite cookie and without question one of our favorite Twitter accounts. Why? Oreo knows that you can’t go it alone. A quick glance at Oreo’s Twitter page will show you that they make an effort to collaborate with other brands and celebrities. This helps stimulate conversation about their brand with audiences outside of their regular circle of followers.

Another reason we love Oreo? They know that video content is key. Did you know that tweets with videos get a 28% boost over tweets that don’t? Oreo knows this and uses it to their advantage. The popular cookie brand is constantly tweeting videos that promote their product and capitalize on popular trends. They even joined in on the Game of Thrones craze by tweeting a short Game of Thrones themed cookie ad. That leads us to the final reason we love the Oreo Twitter account. They don’t hesitate to jump in on trending topics and conversations. Who could forget the famous “You Can Still Dunk In the Dark” tweet during the massive power outage during the 2013 Super Bowl? Oreo utilizes quick thinking and a playful voice to connect with new audiences.

Netflix US: The Movie Buff

Because Netflix is in the business of always creating fresh content, it has developed a unique way of interacting with its audience. The Netflix US Twitter account discusses shows people are watching every day and comes up with clever inside jokes involving the shows, movies, and characters. Netflix talks to its followers about popular shows just like you would talk to a friend. That’s what makes this account so great.

Netflix also comes up with creative and engaging questions such as “Which TV character would you save if you had to pick?” or “If you could change the ending to any movie, which one would you choose?”With all the exciting conversation that circles around plot twists and new releases, the Netflix Twitter account is always buzzing with news. This benefits Netflix because a successful and active Twitter account should be tweeting at least 2-3 times per day. These interactions also encourage users to watch new Netflix releases so that they can join in on the conversation.

Innocent Drinks: The Class Clown

If you follow Innocent Drinks on Twitter then you are in for a treat. Innocent drinks takes a rather unexpected approach to promote their smoothie account. Rather than overtly advertising their products, the company leans on a BIG personality and a youthful sense of humor.

Their shamelessly humorous tweets (and puns) have a habit of grabbing your attention. All the likes and retweets are sure to keep them top of mind as your favorite smoothie company. Their sense of humor helps them promote their product without sounding too “salesy.”

It’s important to remember that this is the voice they have chosen for their brand. The Innocent Drinks playful voice is prominent on their other social media pages and even on their website.

So what did we love about these Twitter accounts? They engage with their audience, utilize video, and use a strong brand voice. These brands aren’t afraid to collaborate with other brands or break the mold with their unique posts. We think everyone can learn something from following these 3 amazing Twitter accounts.

Why Your Company Needs LinkedIn

Posted on March 6, 2019 by Kate Smith

With the social media era in full swing, you might find yourself wondering, is LinkedIn a good fit for my business?

The short answer is yes. LinkedIn has the potential to be a strong pillar in your social media strategy. Why? Because LinkedIn is the largest professional social networking site. Crowd favorites such as Snapchat and Instagram are useful platforms, but much more casual. Many online users are utilizing Facebook for both personal and professional purposes. But LinkedIn is your one-stop platform for attracting top talent to your business as well as establishing yourself as an industry leader. In fact, 40% of LinkedIn’s 500 million users are logging into the platform every single day.

Here are 3 important points to keep in mind as you begin your LinkedIn adventure.

Every Business Needs a LinkedIn Page

Did you know that LinkedIn accounts for up to 50% of all social traffic on B2B websites and blogs? This is in part because your LinkedIn page can easily double as a landing page for your company. Your bio is a great place to briefly pitch your organization and its objective. You could even use that space to invite people to follow the link to your website and take action.

Now you might be saying to yourself “My business doesn’t take part in any B2B marketing, so why bother creating a LinkedIn page?” GOOD QUESTION. While LinkedIn is useful for B2B marketing, it’s also a great tool for increasing brand awareness. As I mentioned earlier, LinkedIn is a great platform for establishing yourself as a professional within your industry. Even the smallest of businesses can use this platform to build their network and increase their online visibility. If you choose to take the brand awareness route for LinkedIn, keep in mind that your page should be more focused on selling your brand than your product.

Take Nike’s LinkedIn page for example. You won’t see any promotions for shoes or sales on athletic wear as you scroll through their feed. What you will see are employee highlights, Nike’s involvement in community events, and intriguing articles related to sports and innovation. I repeat: you will not see product promotions on this page. Rather than using this space to promote individual products, they promote the company as a whole.

Establish Yourself as an Industry Expert

Whether your primary focus on LinkedIn is brand awareness, lead generation, or networking, you’ll want to interact with the platform in a way that lets others know you are an expert in your field. One of the best ways to do this is by sharing content that is specific to your industry.

Posting 1-2 times a week could give your business a sizeable advantage over others.

LinkedIn recently altered its algorithm to redistribute about 8 percent of post feedback from top LinkedIn creators to the remaining LinkedIn users. This means that posts that previously received little to no engagement are now more visible to your LinkedIn connections. However, even with this algorithm change in full effect, less than one percent of LinkedIn users post weekly content. This means you don’t have as much competition for real estate in the feed of your followers as you do on other social platforms. So remember, if you want to be seen, you should share.

In addition to sharing you’ll want to interact with your followers and others on the platform. Responding to an article that someone else has posted can be a good segway for sending them a direct message and become further acquainted.

Be Your Own Brand Ambassador

We all want people to trust our business. But between data breaches and social platforms that are oversaturated with brand messages, consumers are distrusting brands more by the day.

This means, one of the best ways to promote your business page is through your personal page. Your personal page has a trustworthy advantage over your business page. While it’s important to use your personal page for connecting with other users, don’t underestimate the importance of sharing content from your business page in your personal feed.

You may also want to consider encouraging your employees to speak out on behalf of the brand. Allowing employees to be brand ambassadors for your company may seem risky, but with the proper training, it’s effective. Your audience trusts word of mouth recommendations more than ever and who knows more about a company than it’s employees? Employee behavior on LinkedIn is especially important when you take into account the fact that your company is attached to their name whenever they leave a comment or post.

So does your company need a LinkedIn page? The short answer is yes. The long answer is also yes. Proper use of Linkedin will fortify brand awareness and open opportunities for growth.

If you’re not sure where to start with your LinkedIn strategy or what to post, reach out to the Lava Surf team to find out how we can help!

Reclaim Your Social Media in 2019!

Posted on December 20, 2018December 21, 2018 by Kate Smith

Did you know that only 8% of people achieve their New Year’s Resolutions? Resolutions can be a great way to kickstart a new project or make changes to an existing one. The key to becoming part of the 8% is to make sure your goal is clearly defined and manageable. Look back on your social media goals from last year. How did you do? Whether you feel like 2018 was a great year for your social media or you feel that your efforts were lacking, the new year is a great time to reassess your strategy!

Here are 4 ways to start your year strong in the social media department.

Outline Your Social Media Marketing Goals

The rest of your social media strategy will come together a lot quicker if you have clearly established your goals for the new year. So what’s most important to you? Brand awareness? Lead generation? A great way to build your strategy is to start with your main goal and then structure your smaller marketing goals around it. Let’s imagine that your big goal for the year is to increase your sales through social media. Part of accomplishing this goal could be setting up a social listening and engagement strategy that is structured around driving focus towards your company’s product.

Reevaluate your Audience

If your followers aren’t engaging with you, it can mean a few different things. One reason could be that you’re not publishing content that they find relevant. Another is that you’re not targeting the right people with that content. Taking some time to reevaluate your target audience will help remedy both these problems.

What kind of audience are you trying to target? If you’re not sure, think about the product or service you’re selling. Who does it serve best? What drives individuals to purchase it? You’ll want to take into account factors like the age, gender, careers, and hobbies of your audience members.

A great way to evaluate your current audience is to review the analytics on your social media pages. Most social media sites provide you with data about who is interacting with your business page. You might be surprised to find that your online following doesn’t line up with the group you thought you were targeting. Maybe you’ll notice that you have a larger teenage audience than you thought or that your brand currently appeals more to women.

Choose Relevant Social Platforms

Your social media goals don’t have to be overwhelming! But they will start to feel like it if you’re investing your energy into platforms that aren’t helping you. The set of goals that you established will help you decide which platforms are most valuable to your company.

The platform you use should be a tool that aids you in reaching your end goal. You wouldn’t use a screwdriver to pound a nail into a wall because it doesn’t make sense. It would take more time, more energy, and you wouldn’t end up with a high-quality result. So do a little research to make sure you’re not spending excess time on a platform that simply does not work for you. You will discover a lot about the best uses for different platforms. For example, 95% of Instagram users are under 35, so if you’re targeting a younger audience, Instagram might be a good place to establish your presence.

Try and choose 2-3 platforms to create a strong presence on. If you’re wondering which platforms are going to work best for the needs of your company I’ve written up a separate blog post to help you decide which social media platforms are best for you.

Create an Engagement Strategy

This is a big one. When planning out your social strategy you probably think a lot about customer engagement. You think about how people are responding to your posts and how they choose to interact with you. But how much thought do you put into the way your brand is engaging with your audience?

By now you know that social media is about having conversations with your followers. You also probably wouldn’t define a conversation as somebody simply leaving a comment on your page. A real conversation starts with your audience when you put in the effort to talk to them. People like to feel heard and customers like responsive brands. Most people expect brands to respond to their online queries within 24 hours or less. A recent study even showed that 44% of millennials expect a response within an hour. It will definitely benefit you to start using a moderation platform so you don’t miss any messages or comments.

With everything becoming more automated in 2019, beat out your competition by giving your brand a human voice and interacting with others. Some of the most popular brands on social media such as Taco Bell or Netflix are successful because they stick to an authentic tone while communicating online.

So there it is! Four ways strengthen your social media for the new year! These tips should give a solid foundation for implementing your social media resolutions. Let’s give it our all this year and be part of that 8% that achieves their goals!

Author: Kate Smith

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